Below you will find the most common questions we receive about our fabrics.
Do I have to pre-wash my fabric before using it?
In the details of every product in our shop, you will find care instructions. These come directly from the manufacturer and should be followed. If you plan to stray from the care instructions, it would be wise to wash and dry a test swatch to avoid any tragedies. This also applies to ironing: testing it first on a small piece can be a smart thing to do.
Can I add to my order after placing it?
Of course! If you’ve already put in an order, but decide to add another piece of fabric to it, you can create a new order. At the checkout, you have the opportunity to leave a note. To make sure we don’t dispatch your first order, please also send us an e-mail as soon as possible, so that we can make sure to combine the orders. email@example.com We will issue a refund for the extra postage fee, making sure you don’t pay double.
I'm not sure what fabric to choose for my project. Can you help me?
In the description of our fabrics, we include a description of the characteristics of the fabric. The weight, texture, and drape are addressed here. To help you, even more, we’ve included some ideas for patterns. Next to that, you can visit our Pinterest account where you can find a lot of ideas for your fabric of choice or the pattern that you want to make with it. If you feel insecure and need us to think with you, please feel free to reach out to us at firstname.lastname@example.org. We are always here to help!
My favorite fabric is sold out. Will it be restocked?
Fast-selling seasonal favorites and basics will most of the time be restocked. Depending on the availability of course. If you have a specific request or you want to order a certain fabric in a certain color, please send us an e-mail at email@example.com. We will try our best to accommodate you!
What's the maximum length cut in 1 piece I can order?
We cut all our fabrics in continuous lengths. When you order 5 units (2.5 meters) you will receive this fabric in one piece. In case you are going to work on a garment or DIY project that needs long lengths of fabric in one piece, please keep in mind we can't always guarantee the fabrics to be cut in 1 continuous length. When ordering over 4 meters of fabric, and you would like to have it cut in 1 length, please make a note when ordering or send us an e-mail at firstname.lastname@example.org so that we can make sure you receive what you are expecting to receive. We will contact you in case there is an issue with the request and make sure we find a suitable solution!
I live in Eindhoven, can I pick up my package?
Although we don't have a physical store where you can walk in and shop, we don't mind handing your package over at the front door. If you live in or near Eindhoven and you want to pick up your package yourself, please send us an e-mail upfront. You can send it to email@example.com. Or contact us via DM on Instagram @ecofashionfabrics